360 not able to pause or rewind and also will not record

[ptcardiff79]

Hi, I am posting this on behalf of my 78 year old parents who have spent the past month either on hold to Virgin or running through a million different things 

Their 360 box will not pause, rewind or record. They have been told it's the remote, there is a fault in the area etc etc. They have received very poor customer service and have even had the phone hung up on them.

Checking on this forum and it appears as though it's a hard drive problem but noone has offered to replace their hard drive. How can I get through to someone at Virgin to help me as it's driving my elderly parents crazy.

Thanks in advance

[roy247]

Hi ptcardiff79,

Phoning is usually the quickest way but as your parents have already tried that with no success you might need to wait for a forum team member to respond which might be 2 to 3 days.

Do they get any error codes for example, CS6002 " Can't find hard drive".

[Akua_A]

Hi @ptcardiff79 

Welcome to our community forums and sorry to hear your parents have been unable to get this issue with their TV 360 resolved. We can understand the frustration caused and we want to best help. To do so, I have sent a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,