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GSAM
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360 mini box sent in error

So I foolishly chose to upgrade my V6 box to 360 and Virgin have sent a 360 mini box but no 360 main box. This means I cannot record programmes as it has no hard drive. I spent a total of 3 hours on the phone on Saturday trying to sort it out eventually I was cut-off and lost the will to continue.

Is there anything I can do other than call 150 and wait for hours to speak to someone?

Really losing my faith with Virginmedia.

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ozsat
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Message 2 of 12
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Re: 360 mini box sent in error

Usually the V6 box is updated with software to make it a 360 box.

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jb66
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Message 3 of 12
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Re: 360 mini box sent in error

Are you supposed to have 2 boxes or just the one? 

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GSAM
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Message 4 of 12
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Re: 360 mini box sent in error

I originally had two boxes, an old "additional TV box" and a V6, I was just expecting one box to replace the V6. However it says on my updated package details that I have an additional TV box, a 360 box (which I haven't) AND a 360 mini box. I really don't understand what's going on and regret choosing the "upgrade"

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GSAM
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Re: 360 mini box sent in error

So what should I do? Try re-connecting my V6 box?

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jb66
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Message 6 of 12
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Re: 360 mini box sent in error

Your v6 will be your main box and your mini should be your mutiroom box.

I would set up your v6 again in the livingroom and move the mini to the bedroom
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zuki
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Message 7 of 12
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Re: 360 mini box sent in error

I thought that they had made the same mistake when I received my box today.  I had 1 V6 box and 1 Tivo box in the bedroom, I got my package today and it contained 2 remotes but only 1 box (a mini) and I couldn't understand what they were thinking so I turned on the V6 box and there was an option to upgrade to 360. I did the update and now the V6 is my main 360 and the mini replaces the old Tivo box in the bedroom.

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jb66
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Message 8 of 12
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Re: 360 mini box sent in error

It's a clever idea to save money by not refurbishing boxes with v6 software

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GSAM
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Message 9 of 12
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Re: 360 mini box sent in error

I wish I'd known that, I had no indication of an option to upgrade my V6 box to 360. I rang this morning at 8.00am got straight through to a very nice girl in the UK who identified the problem and logged an engineer to reinstate my V6 box within 4 hours. Fingers crossed...

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PompeyJohnW
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Message 10 of 12
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Re: 360 mini box sent in error

They really need to send out some installation instructions. The glossy brochure telling of the new features does not in any way help with installation or use. I've put everything back in box until I'm clear on what I've got and what I need to do. The box they send, for example, doesn't have any info on whether it is actually a mini box included (I thought it was just a newer and slimmer box to replace my main v6) or has storage. I think (not entirely sure yet) that the new box is to replace my bedroom (old tivo) box.

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