I have had the new 360 upgrade for a few days now I have the main box in playroom across the hallway and the MINI box in the lounge and all has seemed well except this evening when I tried to watch a programme that was record on the mini box and a pop up on the tv said the box is offline please switch it on.
The box is on and online as I am watching the tv through it.
I tried other recordings and got the same message, I went to the main box and tried to watch them and it said that the box is offline or not the the same network.
Go to Settings > System > Standby power consumption. You have 3 choices. Fast start - the 360 starts quickly but is less energy efficient Active start - more energy efficient than fast start but the box takes a little longer to start up Eco start - the most energy efficient and probably the one you're using. It uses minimal power but takes a while to start.
The first two options are best if you have a mini box and want to watch a recording on it
You should check the network settings on your boxes.
Settings > Network > there are two options
The first setting should state if you are connected to the hub and which band eg 2.4 or 5 - you can also press OK to change connection from there
The second setting Diagnostics gives a visual representation of your connection status, signal quality and connection speed
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge. Learn more
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks