Virgin Media Community

[Dave-wh]

Hi all, just had my 3 year old v6 box upgraded to 360 with the new remote. We can’t seem to access previous recordings at all. Have they been wiped during software update? 

[roy247 · Accepted solution]

Basically yes, the 360 update reformats the hard drive, you should have received these instructions,

Start your upgrade to Virgin TV 360

1. Please read these instructions first – keep the remote(s) in the box for now
2. Watch any recorded shows before you upgrade (we can’t transfer them, and you deserve a duvet day). Just bear in mind your service will automatically update 5 days after this package arrived
3. Start your upgrade by selecting upgrade to Virgin TV 360 from your Home screen - you will find the 360 App on the Home screen but you can also find within the Apps & Games folder.
4. Follow the steps with your existing V6 remote until you’re asked to swap. Need a verification code? Enter: 847446
5. Make sure you have the latest version of Virgin TV Go on your phone or tablet – just head to your app store

[japitts]

A conversion from TiVo/V6 > 360 is a complete change of OS and involves the box's hard drive being reformatted. The following is part of VM's online "upgrade now" process.. check point 2.