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360 has sound but no picture

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All working fine tonight and then the TV screen goes blank but sound stays on. Remote works OK.  Done the usual resetting to no avail.


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After agreeing with technical support to try my 360 box onto a different TV in our house it has created the same fault of blank screen on my LG and Panasonic.  I think its blocking or stopped the LED back lights from powering up as I can shine a LED torch at the screen and see the images. So 2 TVs that don't work properly.

Any thoughts? 

Very Insightful Person
Very Insightful Person

Did you use the same HDMI cable with both TV's? 

If so then try a different HDMI cable. Also try unseating and re-seating the HDMI cable in the 360 box.

Also the remote should have needed pairing again when you swapped TV's around - can you actualkly see any menu's or the EPG?


I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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