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Daveell
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360 freezing whilst changing channels

I've just upgraded my v6 boxes (dual room) to 360 sometimes changing the channel via the guide seems to freeze and i can't do anything for 30+ seconds or so.both boxes are running 4.31

I'm having the same problem in both rooms, Anyone else having this?

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newapollo
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Re: 360 freezing whilst changing channels

Hi Daveell,

I'm not sure if you mean the set top box or remote seems to freeze.

Please can you try shaking the remote control next time that happens and see if that helps?

Dave

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Daveell
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Re: 360 freezing whilst changing channels

Basically, if I pull up the guide and navigate from ITV HD to BBC1 HD click the okay button nothing happens for 30-60 seconds then the channel will eventually change its not a remote fault. It seems to be a problem with the software on the V6 box, as if it's busy and had queued up the request.

This happens a few times per day, and happens on both of my set top boxes

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Gareth_L
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Re: 360 freezing whilst changing channels

Hello Daveell

Sorry to hear this is happening 

How are things looking now? any improvement since the your post?

If it is still the same can you please let me know 

Gareth_L

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Daveell
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Re: 360 freezing whilst changing channels

Hello Gareth,

I am still having intermittent problems with changing channels.

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Gareth_L
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Re: 360 freezing whilst changing channels

Lets get this looked into then Daveell

So I can check the boxes and gain account access 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Gareth_L
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Re: 360 freezing whilst changing channels

Hi Daveell

Its been no problem at all helping 

Can you please let us know how the visit goes 

Gareth_L

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