360 error MA1/15/40

[Biggeebolton]

I'm getting the dreaded MA1/15/40 error.

I've unplugged, reset, reset router and no joy.

Bit dissapointed after recently upgrading to a bigger bundle.

I don't have the time to phone so hoping for some great IT solution please 🙏 

[japitts]

First off, the voluntary conversion from TiVo/V6 > TV360 has nothing to do with any new bundle or contract, contrary to what sales may have told you. It's just that you've chosen to do it at the same time.

The MA error codes are generally account related, so you've got two choices. Either call in to get the faults process started immediately, or wait on here for staff to respond - this may take a couple of days.

[Biggeebolton]

Thanks for the reply. I'll see how things go this week 

[Martin_N]

Hi Biggeebolton,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue your services. 

Please do let us know if the advice from japitts has helped. 

^Martin