360 buffering issue

[essenby]

I have recently upgraded to 360 and have an unusual (I think) issue. I previously had 2 V6 boxes and was able to record on either box and watch any recording on any box, no problems.  Obviously after the upgrade, all my recordings disappeared, which apparently I should have been warned about.   However, that is not the issue.  The problem is that I set a recording on Box 1, but when I try to watch it on Box 1 I get “Buffering” messages accompanied with pauses in play back.  I also get very brief “Network connection”  messages.  Surely, playback should be from the HDD direct, there shoul be no need to use the network so why am I getting these messages.

I should add that I do NOT get any of these issues when watching HD streams from Netflix, iPlayer, etc. in fact, I abandoned watching a recorded programme last week and switched to watching the same programme from the iPlayer and all the problems disappeared.  The only physical change to the system was the addition of a Mini-box in another room.

Any suggestions anyone?

[Roger_Gooner]

The new system is quite different as only the 360 box has a hard drive and communication between the the 360 and mini boxes is done via the hub. Are the boxes connected by WiFi to the hub and, if so, can you use an Ethernet cable for at least one of them.

[essenby]

EDIT.

Apparently I was mistaken.  SWMBO (She Who Must Be Obeyed) set up the recording on Box 2 and the buffering is when watching on Box1. Watching the recording on Box2 id unaffected.  As I mentioned I have 2 V6 boxes and both have been upgraded to 360.  I did not have a problem previously watching on Box1 recordings made on Box2 or vice versa.  Is there an issue with 360 being more "resource hungry"?  My wifi network hasn't changed (BT Whole Home 3 disc mesh), my hardware hasn't changed appart from the addition of a Mini Box.  Could that addition be causing a greater use of Wifi resources that previously?  It was swtiched off (not unplugged) when I see the issue so it's not actively streaming at the time.

As an afterthought - is it possible to "downgrade" back again as streaming from box to box worked perfectly before the "upgrade"?

[roy247]

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@essenby wrote:

EDIT.

Apparently I was mistaken.  SWMBO (She Who Must Be Obeyed) set up the recording on Box 2 and the buffering is when watching on Box1. Watching the recording on Box2 id unaffected.  As I mentioned I have 2 V6 boxes and both have been upgraded to 360.  I did not have a problem previously watching on Box1 recordings made on Box2 or vice versa.  Is there an issue with 360 being more "resource hungry"?  My wifi network hasn't changed (BT Whole Home 3 disc mesh), my hardware hasn't changed appart from the addition of a Mini Box.  Could that addition be causing a greater use of Wifi resources that previously?  It was swtiched off (not unplugged) when I see the issue so it's not actively streaming at the time.

As an afterthought - is it possible to "downgrade" back again as streaming from box to box worked perfectly before the "upgrade"?

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No you can't switch back to V6 from 360 is the answer to that.

Regarding your buffering problem even though your mesh system worked before, as an aid to fault finding your problem you might want to set the Virgin hub back to router mode if you have changed it to modem mode for your mesh system and then use the Virgin wifi to see it you still have the same problem.

Also do you have the problem if you watch the recording on the mini box.

[japitts]

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@essenby wrote:

I have recently upgraded to 360 and have an unusual (I think) issue. I previously had 2 V6 boxes and was able to record on either box and watch any recording on any box, no problems.

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When you receive the TV360 remotes, there should be a flyer in the box that does mention the lost recordings - but given TiVo & TV360 are totally different OS, anyway.

You've mentioned converting 2 x V6 into TV360-master, but also having an HDD-less TV360-mini. So this is 3 boxes in total?

You're correct to think that watching on the same box that a programme was recorded on shouldn't involve streaming.. except that miniboxes don't have an HDD.

[essenby]

Again, I have 2 separate V6 boxes plus one Mini.  Both V6 boxes have been upgraded to 360 - does that mean I have 2 360 “Master”s?  So far I have recorded on Box2. Should I try recording, then watching, on Box1?

[japitts]

When V6 are converted to 360 they cease being V6, and are now TV360-master. The master just refers to the HDD.

If I've read correctly, the issue is with streaming from B2>B1, in which case testing from 1>2 would be the next thing.

Also try from either 1 or 2, to 3. That all might narrow down which link could potentially be the issue.

[essenby]

Thanks @japitts - that was my thoughts.  But is there any reason why it was never a problem V6 to V6 but is now evidently impossible TV360-master to TV360-master on exactly the same wiFi network?

[japitts]

The hardware is the same, but the Horizon software that drives TV360 is completely different to TiVo-software that drives TiVo & V6.

As with all such things, eliminate network/connectivity issues by methodology first.