You can use some third party remotes such as the OneForAll URC7125 - use the SimpleSet setup process and choose Ziggo manufacturer
Also the Logitech Harmony remote. You need to set them up as a "Ziggo Mediabox Next"
You can also control the 360 by using the Virgin TV Go app.
I've been able to pair the 360 with my LG NANO Smart remote, other users have also managed to pair their TV remotes with the 360 - search the forums and you may find out how to pair your TV remote with the 360.
Info below from https://www.virginmedia.com/help/virgin-tv-360
I can't use my other remote with my box.
Each 360 remote pairs 1 to 1 with the box, it does not use infra-red (IR). This means you can only use one remote with a box and not multiple
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