Virgin Media Community

[Howard1972]

I’ve had three different 360 boxes and the Ethernet does not work without constant faults on these boxes they might work for a short time a matter of weeks then it’s constant faults of theirs a connection problem code cs9994 or cs9996 it happens with any Ethernet cable used I have tried all the same Ethernet cables with pc and router and PlayStations and they all work except in a 360 box and it’s been going on for months the whole time Since I got the 360s installed  come on virgin fix these issues as it’s ruining the virgin media experience.

[newapollo]

Hi Howard1972,

What happens if you remove the ethernet cables and try a wifi connection instead?

I have one 360 set up with ethernet, and another with wifi and neither have any issues.

Under network diagnostics they both show up as High Watch All (Ultra HD) under connection speed, and that includes using an ethernet connection  and either 2.4GHz or 5GHz bands via wifi

[japitts]

Was your box installed as a 360, or was a converted V6?

I'm trying to establish whether the Ethernet connectivity has worked for you in a past life...

[Ernie_C]

You don’t say what you are doing when you get these errors.

What makes you think the error lies with the box’s Ethernet connection?

Reading the help for those error suggests a co-ax issue.

[Howard1972]

Originally I had V6 and software upgrade then the box broke down and I’ve had two new 360 boxes both with the problem mentioned. Error CS9996 or cs9994 all other boxes before the 360 never had these errors.

[roy247]

If you only get these errors when watching live TV and on demand is ok then I would have thought it unlikely to have anything to do with the internet.

[Howard1972]

The fault originally started when the box was wireless in the beginning so virgin installed a signal booster so I plugged in an Ethernet too the signal booster as it’s plugged in behind the tv thinking that would give maximum signal it worked fine for a few weeks then the errors came back again so I’ve gone back to wireless 360 and plugged Ethernet in PlayStation instead at the moment it seems ok but it was only yesterday so too early to know if it’s going to be fine on wireless again.

[Howard1972]

I got the errors what ever I was watching even with recordings.

[Zak_M]

Good afternoon @Howard1972 

Welcome back to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your 360 box. 

How have things been since returning your 360 to wireless, are you still getting the same error message? 

Kind regards,

Zak_M

[Howard1972]

It’s ok again at the moment I went back to wireless then I’ve just gone back to Ethernet again and it’s ok again now for the last few days I did notice my neighbour was trying to connect to my smart tv on their Samson galaxy so I blocked it lol. hopefully theirs no more problems for a while.