Virgin Media Community

[TJW2]

Well, volume is better but still not consistently good. For some things the volume just seems to drop. And nfortunately it's not possible to have programmes etc displayed as a text list, like on the Tivo box ,I think that shouild be on option with the 360box.

[Hayley_S]

Hello @TJW2,

Welcome back, thanks for posting.

I am sorry for any issues with your 360 TV box.

Can you please tell me how it is for you at the moment?

Many thanks,

[TJW2]

Not brilliant, the sound is better but still not really loud enough & varies with different programmes. The huge programme icons displayed  take up so much space, just a list would enable you to see more of what is available in one go. The Tivo box was so much better, I wish I still had it.

[Akua_A]

We truly apologise for this experience @TJW2.

We will take your feedback on board and pass it on to the relevant teams for improvement. Have you tried rebooting your device to see if the issue persists? https://www.virginmedia.com/help/virgin-tv-restart-or-reset-your-box#tab2 You may also find the following link useful https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/home-screen-menu-virgin-tv-360

Thanks,