Thanks Clay. I'm afraid I'm not very technical & don't know how to factorty reset the remote or what you mean by pairng it, I'll try & figure it out although I'm wary of making it even worse.. I don't have a tablet or a phone I can load apps on. I'm reluctant to phone Virgin as I have had to phone them so many times over the last months & that only led me to end up with the 360 & these problems. Does anyone know how to have a display of available catch up & recordings etc that is just a text list without all the pictures?
You can't change the listings to just text.
Here are the instructions for factory resetting the remote and repairing with the TV, when pairing with the TV try using the TV's model number.
How to pair the TV 360 remote to the box
- Point the TV 360 remote towards the box
- Press and hold the TV and 0 button for 10 seconds - this should force pairing
Did that not work?
Press and hold the TV and Rewind button for 10 seconds which will factory reset the TV 360 remote. After the factory reset, try pressing TV and 0 button for 10 seconds and it should now force pairing.
How to pair the TV 360 remote with your TV
If you need to pair the TV 360 remote with the TV to control volume, source or power
- Press Home
- Select Settings
- Select Pair remote with devices
- Select Pair TV and follow the on screen instructions