Hi @JNPPAP,
Welcome to our Community Forums! Thank you for your first post, and I'm so sorry to hear that you're experiencing some connection issues with your 360 box!
Does this issue happen with only the Amazon Prime App, or does this happen on any other Apps, or on live TV?
How often does this issue show up?
Please keep me updated so I can look into this issue further.
Thanks! 🙂