Menu
Reply
Cesca1289
  • 1
  • 0
  • 0
Joining in
113 Views
Message 1 of 3
Flag for a moderator

360 box stuck on welcome screen and keeps resetting

My box keeps going from the welcome page to the no signal page and will not switch on to the TV. Every so often a symbol comes on which is like a download symbol then goes back to welcome page. I have switched it off at the back and at the plug and this did not solve the issue 

0 Kudos
Reply
japitts
  • 10.52K
  • 1.47K
  • 2.12K
Very Insightful Person
Very Insightful Person
95 Views
Message 2 of 3
Flag for a moderator

Re: 360 box stuck on welcome screen and keeps resetting

Sounds like you might be wise to call VM to report the fault.

150 from a VM phone, 0345 4541111 from another phone - choose the fault options.

VM staff respond on here, but you could be looking at a couple of days.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Zach_R
  • 494
  • 20
  • 36
Forum Team
Forum Team
23 Views
Message 3 of 3
Flag for a moderator

Re: 360 box stuck on welcome screen and keeps resetting

Hi @Cesca1289,

Thank you for your post, and welcome to our community forums. We're here to help.

I am really sorry to hear you've been having some issues with your 360 TV box recently. Is this issue ongoing for you today?

If it is, have you checked our service status page yet to ensure there are no known area impacting faults that are related to your TV service?

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply