Showing results for 
Search instead for 
Did you mean: 

360 box not delivered

Joining in

Morning Virgin Team

i recently started a new contract and was expecting a delivery of the 360 box and remote. The remote arrived but not the box. Please advise. Thanks Andrew 


Very Insightful Person
Very Insightful Person

Hi Andrew,

Was this a new contract with you joining as a new customer joining VM?  

If not then was it a new contract upgrading from an older V6 box?

If you are upgrading from a V6 box then you don't receive a new box, the V6 box itself receives an over the air update, and there should have been either a leaflet, or instructions printed on the inner lid of the box containing the remote advising how to process the box regrade.  There's a copy of the instructions < here >  if needed.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali