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Ridleyrees
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360 box keeps switching off

Hello

I have recently signed up with virgin for the first time. My broadband is working very well but the 360 box keeps freezing and resetting itself every 10-15 minutes.

I have tried switching off at the back and leaving for a while, pulling the plug out and waiting for a while and also doing factory reset. None of these have solved the issue. 

Does anyone have a solution for this? I am a bit worried because virgin TV boxes don't have a great reputation and am still in my cooling off period. 

Thanks David

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newapollo
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Re: 360 box keeps switching off

Hi David,

That's not a very good start.

Is the box well ventilated?

Does the box make any noises such as a fan running, or hard drive starting up?

Any error messages?

It sounds like you should contact VM Faults. Call  150 from a Virgin landline, or 0345 454 1111, option 2 (Faultsbut best to call between 8am and 10am to avoid call queues, or late afternoon around tea time

You will hear the automated response asking you to press 1 for the link to online support etc.

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.

A member of the Forum Team may pick this up for you, but it's quicker phoning.

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ridleyrees
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Re: TV 360 box keeps freezing & resetting

I have just signed up and have the exact same problem - did you get a solution in the end?

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