Ok, so arranged for engineer to visit to setup my new 360 box to replace Tivo and he said that they don't connect the box via ethernet cable only wi-fi.
I went out especially and bought an additional 5m cat6 ethernet cable so that it would reach my router (in front room) from the middle room. I was led to believe (by the Virgin website and phone operator) that I needed to ask for an engineer because I wanted the ethernet cable setup and the box was more than 3m away from the router. All that is required is a slight widening of the existing hole in the wall that carries the cable through to my middle room and from past experience I know that Virgin installers have SDS drills to do this when installing.
I could have setup the box with wi-fi myself. Now I'm going to have to find someone to borrow an SDS drill from and basically try and do the cabled install myself when I get home from work. Not impressed, Virgin.
So if I do manage to find a drill from somewhere (?) and can run the cable, can anyone tell me what I need to do to switch the setup from wireless to Ethernet please? Is it just plug and play or do I need to change settings from within the box itself?
I only need the existing hole (that Virgin happily put through my wall when installing my Tivo box 4 years ago) widened a bit so the head of the ethernet cable will fit through. I'm almost sure a 3 metre cable would be fine but I bought the longer one just in case. Apparently their standard cable is only a metre long...
Hi virgin engineers will certainly connect a ethernet cable, (they did for me) but not drill though internal walls, they are not builders, mine was a standard 1 meter link between hub and V6, if you had prepared the route he may have done it but yours was not a simple standard issue. Regards Micky