Unfortunately it’s affecting everything which makes me sad I upgraded 😞
Even Netflix titles are impacted. I get the “sorry we’re unable to view that title, check connections” type error
I’ve done countless reboots of the router and the second V6 and still no change, changed hdmi cable too. I’m hearing from the Faults team there’s an (ill timed) issue in my area yet showing as perfect no issues on My Virgin Media which is due to be resolved by 25/03 so without tv upstairs until then. Seriously regretting my upgrade to 360.
Slightly discouraging as a customer to know this is a known issue (quick search of community / 360 posts) and yet I am being asked to await a fix that I (now) know as a customer won’t arrive, still pay for a box which I currently can’t watch and haven’t been able to since day of upgrade and waste time speaking to faults teams rebooting and checking coax cables to absolutely no avail?!
I have an Arris V6 box and am experiencing the same glitching and loss of picture and sound every few minutes...what are the definitive next steps for resolution please? What are the official complaint channels please?
It's really disappointing to hear of the TV service and TV 360 issues experienced and the problems faced getting these looked into. We appreciate you taking the time to raise this via the forums.
From looking at the information here it's appears there are issues with one of your boxes, I've arranged a technician visit for you and you can find the details via your online account. If you have any individuals shielding in the property or if this isn't convenient for you, please let us know as soon as possible so we can get this rescheduled.