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360 Upgrade 9th June (still waiting)

Tuning in

Good Morning

So chose to take the offered upgrade over a month ago. Heard nothing, 14 working days?

Day 20 - any chance of an update please? Was only supposed to be a new remote in the post and a software update to the box.



Very Insightful Person
Very Insightful Person

If you've not received the new remotes after almost a month, I would suspect the order hasn't been correctly processed for whatever reason.

As long as your TV box is still working as a V6, then just request the conversion again.

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Forum Team
Forum Team

Hi @treach515

Welcome to our Community Forums and thanks for your post. 

I am sorry to hear you're still waiting to upgrade.

Have you been able to request the conversion again?

We have some steps here on how to switch.

Keep us posted!


Forum Team

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Virgin Media Staff
Virgin Media Staff

Was this offered as part of an email campaign? Did you get a confirmation email when you submitted it? 

It normally only takes 7 days, so yes something likely went wrong but it’s easily fixed. If you call in the agent should be able to see if you’re indeed eligible for the free upgrade. 

I suspect there is some kind of exception on your account that prohibits the work order going through.