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360 Upgrade 9th June (still waiting)

treach515
Tuning in

on ‎10-07-2022 09:52

Good Morning

So chose to take the offered upgrade over a month ago. Heard nothing, 14 working days?

Day 20 - any chance of an update please? Was only supposed to be a new remote in the post and a software update to the box.

Thanks 

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3 REPLIES 3

japitts
Very Insightful Person
Very Insightful Person

on ‎10-07-2022 15:21

If you've not received the new remotes after almost a month, I would suspect the order hasn't been correctly processed for whatever reason.

As long as your TV box is still working as a V6, then just request the conversion again.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ayisha_B
Forum Team
Forum Team

on ‎12-07-2022 17:07

Hi @treach515, 

Welcome to our Community Forums and thanks for your post. 

I am sorry to hear you're still waiting to upgrade.

Have you been able to request the conversion again?

We have some steps here on how to switch.

Keep us posted!

 

Ayisha_B
Forum Team

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BlueLou
Virgin Media Staff
Virgin Media Staff

on ‎15-07-2022 09:44

Was this offered as part of an email campaign? Did you get a confirmation email when you submitted it? 

It normally only takes 7 days, so yes something likely went wrong but it’s easily fixed. If you call in the agent should be able to see if you’re indeed eligible for the free upgrade. 

I suspect there is some kind of exception on your account that prohibits the work order going through. 

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