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360 TV remote

ScottishLass23
Just joined

I was trying to tune audio last night and unpaired the remote by accident. 
Unable to pair it again. Have tried TV & 0 & also factory resetting it by pressing Tv & <<

it’s a V6 box but a 360 remote but it was working fine til I messed it up last night. 🙈

2 REPLIES 2

nodrogd
Very Insightful Person
Very Insightful Person

If you have a V360 remote & have upgraded the box firmware then you have a V360 master box, not a V6. V6s have TiVO firmware loaded.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Tom_W1
Forum Team
Forum Team

Hi @ScottishLass23 thanks for your post here in the Community, although we're sorry to hear of the concerns you've raised here.

We appreciate that you have tried to factory reset the remote, but it doesn't appear to have worked if this is still not working for you sadly.

There is further guidance here so can you please try this and let us know how you get on?

Many thanks

Tom_W