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360 Startup issues and deleting recordings

Joining in

I had Virgin 360 installed last week and on two occasions the box has failed to start correctly and I have had to turn it off. Once it starts up again it has deleted all the recordings and has no future recordings set. This is causing no small amount of aggravation with the house and is less than ideal.

Is this a common occurance? Is it a known fault? The engineer replaced my V6 box with a brand new one so I wouldn't imagine its the box. I tried to run the self test off the website but it helpfully informed me that I don't have a TV service with Virgin...

I'd appreciate a little help. Thanks.



Community elder

You could just be unlucky and have a faulty box.

You could try a factory reset of the 360, if you have any recordings select the option to Keep Recordings, that means you won't (or shouldn't do), lose your recordings and any planned recordings or series links you've set up, you will have to sign into your apps such as iPlayer, Prime, Netflix and ITV Hub again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

You can then wait to see if it does it again and then call Virgin on 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone or wait for a member of the forum team to pick this up which could be 2 to 3 day's, or phone now.


Thanks for replying. I have changed the startup to the fastest one and at the moment it hasn't done it again. Time will tell. Now, if the Prime app would work we would be firing on all cylinders