Showing results for 
Search instead for 
Did you mean: 

360 Remote won't pair with brand new 2022 LG TV

Joining in

Had new virgin TV installed, even the engineer could not pair 360 remote to control the volume on the TV.  The TV is a brand new LG 2022 model.

Went through pair options and menu several times 

Is this a know issue? 


Very Insightful Person
Very Insightful Person

Hi @Baker3 

It may seem odd but a few people have been able to successfully set up the remote by using new batteries even though it's a new remote.

Failing that have you tried factory resetting the remote?

Press and hold the TV and Rewind button for 10 seconds which will factory reset the 360 remote. After the factory reset, try pressing TV and 0 button for 10 seconds and it should now force pairing..

Please try entering the device name as below.

I have an older LGNANO796NE and am able to set it up by typing NANO and by typing 796E.

Most devices can be set up by entering the first four characters after the screen size or model name, or by entering four  consecutive characters from the model name.

With for instance the LG  55UP77006LB  I would try entering  UP77 or 7700 or 06LB  in Settings > Audio & Video > Pair remote with devices > TV devices > LG 

Did you  try the key testing method?

Audio & Video > Pair remote with devices > TV devices

Don't just accept the first one that appears to work. Try a few more as (like the older V6 and Tivo boxes) there are often 3 or 4 that will work, some more fully than others.96E

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Community elder

Hi Baker3,

It might also be useful if you post the model number, then if someone else has the same TV and have it working then they can give you the answer.