Had new virgin TV installed, even the engineer could not pair 360 remote to control the volume on the TV. The TV is a brand new LG 2022 model.
Went through pair options and menu several times
Is this a know issue?
It may seem odd but a few people have been able to successfully set up the remote by using new batteries even though it's a new remote.
Failing that have you tried factory resetting the remote?
Press and hold the TV and Rewind button for 10 seconds which will factory reset the 360 remote. After the factory reset, try pressing TV and 0 button for 10 seconds and it should now force pairing..
Please try entering the device name as below.
I have an older LGNANO796NE and am able to set it up by typing NANO and by typing 796E.
Most devices can be set up by entering the first four characters after the screen size or model name, or by entering four consecutive characters from the model name.
With for instance the LG 55UP77006LB I would try entering UP77 or 7700 or 06LB in Settings > Audio & Video > Pair remote with devices > TV devices > LG
Did you try the key testing method?
Audio & Video > Pair remote with devices > TV devices
Don't just accept the first one that appears to work. Try a few more as (like the older V6 and Tivo boxes) there are often 3 or 4 that will work, some more fully than others.96E