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willo365
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360 Mini box power supply

The power supply cable for our mini box has been damaged and Virgin customer services advised they could not supply a replacement and I must source one myself!  Can anyone advise where to go for this and the correct spec for the PSU?

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BenMcr
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Message 2 of 9
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Re: 360 Mini box power supply

They should have been able to resolve that, you 100% should not have been told to source it elsewhere.
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I work for Virgin Media - but all opinions posted here are my own
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willo365
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Re: 360 Mini box power supply

Thanks for the reply.  I would have thought that as well but that's what I was told!

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willo365
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Re: 360 Mini box power supply

I spoke to Virgin again on the strength of the reply and they have promised to send me a replacement.

Cheers

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Hayley_S
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Re: 360 Mini box power supply

Hello @willo365.

 

Welcome to the community page, thank you for posting on here.

 

I am sorry to see that you have been having issues with your 360 TV box.

 

I can see that you have mentioned a replacement is being sent, please let us know if this does help you when it arrives.

 

Look forward to your response.

Hayley
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willo365
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Re: 360 Mini box power supply

I was told it would arrive last Thursday but there's still no sign of it!

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Hayley_S
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Re: 360 Mini box power supply

Hello @willo365.

 

I am sorry for the delay with this.

 

I have emailed the area field manager, they will not reply until the weekend is over.

 

Once I get a response I will update you with what we can do about this.

 

Thanks,

Hayley
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willo365
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Re: 360 Mini box power supply

Just letting you know the power supply arrived the other day and everything is now fine.

Many thanks

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Ayisha_B
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Re: 360 Mini box power supply

Hi @willo365,

 

Thanks for the update, glad this has arrived 🙂

 

Hope you enjoy the rest of your weekend.

Ayisha_B
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