When you say "I'm supposed to have..", have you received the new remotes for the conversion to TV360? Did your V6 have the "upgrade to 360 now" icon which you selected?
If so, you can try powering your box off at the mains for a few minutes and switching back on, but otherwise you might need to call TV Faults..
150 from a VM phone or 0345 4541111 from any other phone.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
