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vinsk4
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360 Box

Signed up for new 360 box I have two tivia box's and only sent one controller no mini box's. Nothing about the remote and no help on web site

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BlueLou
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Re: 360 Box

Hey online help as per the leaflet in the packaging with the remote can be found at www.virginmedia.com/360install 

can you confirm whether you started with 2 V6 boxes or TiVo boxes (or a mix of the two?)

V6 boxes look like this:

38B30351-396C-42C6-B1F0-D60B8104021C.jpeg

If you have any of them you should get a remote. If you have any of the older TiVo boxes you should get a Mini box to replace it. 

I think, for some reason, we have identified you as only having one V6 on your account and sent out a single remote. if you call in we will be able to correct this and  send a Mini box 

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vinsk4
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Re: 360 Box

I have two V6 box's one downstairs and one upstairs. I thought you got two mini box's one for down stairs in another room and one for a separate bedroom. I am paying for the additional box extra.

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BenMcr
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Re: 360 Box

The current customer trial converts 2 V6 boxes into 360,

So you should have got two remotes to allow both V6 boxes to be update to 360.

After the conversion if you then add another additional box it would be a 360 Mini box.
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I work for Virgin Media - but all opinions posted here are my own
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