Sorry to see your issues with the 360. I was going to suggest swapping the boxes around but you've already tried that.
You do need it replacing
Normally I'd suggest calling 150 and speaking to option 2 faults (but ignore all the prompts the IVR offers to press 1 for the link to online support etc, then you should be placed into a queue and an agent should pick up the phone) but if you feel lucky then go ahead as the phone lines are really busy due to impending price increases.
A member of the Forum Team should pick this up for you, but it may be a day or two.
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