on 14-10-2022 21:19
I have a Virgin 360 box downstairs and a Virgin UHD 4K Toshiba MQ box upstairs. If I go to look at recordings or catchup on the 360 box I often get this message "Oops we couldnt connect to virgin tv. Please try again."
But if I go upstairs and turn the Virgin UHD 4K Toshiba MQ box on and off I can then watch recordings and catchup downstairs on 360 box?
Andy Pye
Answered! Go to Answer
on 14-10-2022 21:23
Oh and the downstairs box is connected to the hub and the upstairs box is connected by wifi.
Andy Pye
on 14-10-2022 21:23
Oh and the downstairs box is connected to the hub and the upstairs box is connected by wifi.
Andy Pye
on 14-10-2022 21:40
Hi Andy,
Have you solved your problem as you have marked your post as answered.
on 15-10-2022 03:37
No, I was trying to add to my previous question not reply to it.
on 15-10-2022 12:25
Here is a picture of a 360 main box (left) and a 360 mini box (right), which one is upstairs and which one is downstairs.
on 15-10-2022 15:11
Roy
Box on left with remote is upstairs box on right is downstairs.
Thanks
Andy Pye
on 15-10-2022 15:42
Hi Andy,
The box upstairs is the main box with the recordings so that needs to be set to fast start or active start so the mini box down stairs can connect, if it's set to active start try setting it to fast start because it may be a bit slow at connecting as it's connected by Wi-Fi. Ideally you would have the main box connected to the hub by ethernet cable, is it possible to swap the boxes round if the down stairs location is the main viewing area which I guess it would be.
If you don't know how to set to fast start you go to Settings > System > Standby power consumption and have 3 options, Fast start, Active start, and Eco start.