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Gary06028
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360 , 4.28 software fix

Morning 

Does anyone on here know when virgin are going to send out a fix for the iffy 4.28 software ?

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TiffanyGreen97
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Message 2 of 26
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Re: 360 , 4.28 software fix

I have reported this to the 360 team and it has been escalated. I sent them some screen grabs with info about my boxes and they are still looking into it will try and get an update on it today

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Gary06028
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Re: 360 , 4.28 software fix

Thanks for the update 

when I called in with the same problems are are sending an engineer out tonight even though I explained on the phone that 4.28 software on the living room box was playing up and 4.27 software on bedroom box was okay , clearly a software and not a hardware problem . 

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TiffanyGreen97
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Message 4 of 26
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Re: 360 , 4.28 software fix

they tried to do the same with me but i insisted it was sent to 2nd line TV360 and Horizon support

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Gary06028
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Re: 360 , 4.28 software fix

Have they sent the update yet ?

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TiffanyGreen97
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Re: 360 , 4.28 software fix

not yet i will chase them

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Gary06028
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Message 7 of 26
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Re: 360 , 4.28 software fix

At least they have admitted a problem , I’m going to ask Engineer to swap to the newer boxes to see if that fixes it 

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TiffanyGreen97
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Message 8 of 26
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Re: 360 , 4.28 software fix

keep me posted if that fixes it. Also you might want to check that the engineer coming out has Humax TV360 boxes on his van. I will update you as soon as i hear anything

Deano792
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Message 9 of 26
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Re: 360 , 4.28 software fix

Hi,

What are the known issues with 4.28?

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TiffanyGreen97
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Message 10 of 26
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Re: 360 , 4.28 software fix

since 4.28 anything that is recorded or if you pause live TV and play it back it keeps freezing loosing sound stuttering. on 4.27 all was ok 

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