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jellybean2204
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2nd remote control for tv 360

I received my tv 360 box yesterday, does the 2nd remote needed for my v6 box get sent separately or should it have been in the box? There was a leaflet saying “we’ve sent you 2 remotes” but definitely only one in there as I’ve taken all the packaging out to check!

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Sasha_W
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Re: 2nd remote control for tv 360

Hi @jellybean2204

 

Thanks for posting back on here. 

 

We do sometimes send out the remote separately which can take up to 3-5 days to arrive. If you find that the remote hasn't arrived soon, then I am more than happy to check the account to see if this has been sent off. 

 

But please do keep us updated. 

Thanks 

Sasha - Forum Team


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jellybean2204
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Re: 2nd remote control for tv 360

Hi there, still no sign of a 2nd remote, could you check please if it’s been sent

Thank you!

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Corey_C
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Re: 2nd remote control for tv 360

Sorry that you still have not received the 360 remote. I can get this ordered for you. I've sent you a private message to confirm your details.

You are also able to order remotes online here: https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote

 

Cheers,

Corey C

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jellybean2204
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Re: 2nd remote control for tv 360

I have replied to your message, would appreciate a remote control being sent as I have now been charged for it and it hasn’t arrived.

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Chris_W1
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Re: 2nd remote control for tv 360

Hi jellybean2204, thanks for the reply and sorry to hear that you have not received a reply and we will send you a private message now, please keep an eye out for the purple envelope. ^Chris 

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Chris_W1
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Re: 2nd remote control for tv 360

Hi jellybean2204, thanks for the PM and we are glad that this on the way to getting resolved. Please let us know if you need anything and have a good day. - Chris. 

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