Tuning in
Registered: ‎07-07-2011
Accepted Solution

House phone not working Incoming or Outgoing

House phone is not working cannot receive or make phone calls.

Incoming calls say line is busy 

outgoing no dial tone.

Need phone to connect to local community alarm incase my wife has a fall.

Accepted by topic author stewarty61
‎17-02-2019 09:15
Fibre optic
Registered: ‎01-10-2009

Re: House phone not working Incoming or Outgoing


This sounds like a fault at the street Cabinet and requires an engineer to come out.

You should report this as soon as possible by calling 03454541111 from your mobile.

If you do not have inclusive minutes or if you don’t have a mobile, you can ring free from any mobile or BT payphone or New world payphone on 08001831234 and select option 4 and then option 2 and this will put you through to customer services and faults.

Hope this helps!