on 16-02-2019 21:19
House phone is not working cannot receive or make phone calls.
Incoming calls say line is busy
outgoing no dial tone.
Need phone to connect to local community alarm incase my wife has a fall.
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on 17-02-2019 23:28
This sounds like a fault at the street Cabinet and requires an engineer to come out.
You should report this as soon as possible by calling 03454541111 from your mobile.
If you do not have inclusive minutes or if you don’t have a mobile, you can ring free from any mobile or BT payphone or New world payphone on 08001831234 and select option 4 and then option 2 and this will put you through to customer services and faults.
Hope this helps!