Virgin Media Community

[JimChuck]

Is there a schedule to find out when I will receive a letter and/or adapter to make the switch to fibre land line?

[Ayisha_B]

Hi @JimChuck

Welcome to our Community Forums and thanks for posting. 

We have recently started sending customers letters regarding the switch over. 

I can not see anything on your account just yet but I would imagine your personalised letter will also be issued shortly. 

Do let us know if nothing arrives. 

[JimChuck]

Thanks for your response. Is it possible to get a paperless version of the letter sent to me?  Is it being rolled out by area or can I request being fast tracked? Thanks again

[Katie_WT]

Morning @JimChuck

After checking your account it is advising that you are currently not eligible for migration as yet, I am sorry. As and when your area is ready, you will be notified.  At the time of writing, we have been advised that this will be via letter. 

Cheers

[maxlugg]

Firstly, I am having to piggyback onto this thread as I only have the ability to reply, I don't seem to have the privilege to create my own topic for some reason.

My issue is that the email I have received states:

"On 28 June your home phone service will be switched from the traditional phone line over to our fibre network."

"Frequently asked questions - What happens if I don’t book a technician visit?
After 19 May you will only be able to receive inbound calls and dial 999."

I'm assuming that's an error and I won't be without service for 6 weeks! How can I find the correct date for the switchover?