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wifi is really bad

lisamonty1987
Joining in

on ‎20-01-2023 17:57

i switched from vodafone to virgin as they said it was better, but now i drops in and out of signal, can’t even load a tablet, having to switch wifi of on phone to go on internet, and i have done all the reboot stuff it tells you to do and can’t even do anything about it 

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3 REPLIES 3

enlli
Very Insightful Person
Very Insightful Person

on ‎20-01-2023 19:07

I've moved your post to the broadband section

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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lisamonty1987
Joining in
In response to enlli

on ‎20-01-2023 20:17

thank you

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Lee_R
Forum Team
Forum Team
In response to lisamonty1987

on ‎20-01-2023 20:53

Hi @lisamonty1987 thanks for posting and welcome to our community.  

Sorry to hear of the poor WiFi you're having and for any inconvenience this may be causing your household.  We've checked our systems here and we need to arrange a technician to attend your property. I am going to send you a private message, to confirm some details. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

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