Virgin Media Community

[speedy-2]

Can any one advise how to get wi fi calling set up on my Huawei mate 20 pro, and my wifes Samsung 7 edge can't find any info on it or does it only work with the new purple sim cards ?

[jb66 · Accepted solution]

Virgin don't support WiFi calling in those models

[enlli · Accepted solution]

It has to be the purple card with a phone presently supported 

Apple: iPhone 6S, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max.

Samsung: Samsung S9, S9+, S10, S10+, S10e, S20, S205G, S20+5G, S20Ultra5G, Note10, Note 10+ and Note 10+5G

There have been reports that the Huawei P30 Pro is now working on Virgin

[speedy-2]

Many thanks for the replies , bit daft to have all the advertising if the majority of phones are not yet supported but it does explain why I can't find the settings , do either of you know how to get a new sim card so as to be ready if and when more phones are supported which I guess will be sometime soon 

[enlli]

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@speedy-2 wrote:

Many thanks for the replies , bit daft to have all the advertising if the majority of phones are not yet supported but it does explain why I can't find the settings , do either of you know how to get a new sim card so as to be ready if and when more phones are supported which I guess will be sometime soon 

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I'm surprised you have an old card. Most should have been replaced by now. Are you sure it's the old type?  New ones  are  post Dec 2017

[speedy-2]

both of our sim cards are red, my understanding is the new ones are purple is that correct

[enlli · Accepted solution]

Yes there is a purple bit on the SIM when you look at it 

I'll contact the team who will contact you here 

•  

[Melissa_F]

Hi speedy-2,

Thanks for posting. 

I can certainly arrange a new sim card for you so you're ready when your phone is supported 🙂

I'll pop you a private message now so I can run through security.

Thanks

Melissa

[speedy-2]

Thank you Melissa I have replied to your PM

[Melissa_F · Accepted solution]

Thank you, that is all security passed.

I've ordered you replacement sim's for both of those numbers 🙂 

Take care.

Melissa