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voicemail pin in France

I cannot access my voicemail in France. Each time I tried I was asked for a pin that I don't remember setting up, and now it is blocked. I can't wait until after lockdown is lifted, when I return to UK to access these messages - please can a member of the Virgin team help me out? Have spent hours trying all the online fora, email, chat and all the numbers I can possibly think of.

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Re: voicemail pin in France

Hi marthaoddy,

 

Welcome to the Community Forums. We're so sorry for our delayed response and for the voicemail issue you're having with your mobile.

 

We can reset your voicemail pin from here - if you haven't been able to get in touch since posting, give me a shout and I'll send you over a pm so I can look into resetting it for you.

 

Many thanks,

 

Beth

 

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