If there is an issue with your data, you can logon using your ' My Virgin Media' login to connect with your hub, if you open the app and click on the broadband tab and it give you the option to log in using your online account details.
Please give this a try and let me know, how it goes.
hi Steven, that doesn't work as the app can't check sim.have a feeling the problem is with my mobile and not a vm issue. thanks
The way to get around the sim check is to turn off the phone > remove the sim card > restart the phone without the sim card present > go through the connect app setup process this time using your VM broadband primary username and password to authenticate the app and set up the hotspots etc. Once you have set all this up turn the phone off and then reinsert the sim card and restart. The VM connect app should then continue to work with your broadband credentials.
This is the process I use as i only have a VM payg sim and don't top it up frequently enough to validate the connect app.
_________________________________________________________ Graham I am a VM customer. There are no guarantees that my advice will work.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.