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whatever639
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virginmedia.com/unlock

I went to virginmedia.com/unlock on the 2nd of August, where it states:

"This form is only for Virgin Media customers who we have sent a letter to and asked them to swap their SIM card"

which you did and you have.

I filled in the form and submitted it. Also on that page it states:

"Once we have received your request we will get back to you via email within 72 hours."

It is now the 13th of August - 264 hours later - and you haven't.

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