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jimw1
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virgin mobile

I cannot reset my password as email is invalid. I would like to change my email and password for my account I have used my other email to contact virgin and also speaking to them over the phone they still send the password resetting link to the email thats not working.my account has now been restricted how can I fix this please.

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David_Bn
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Re: virgin mobile

Good Morning Jimw1,

 

Thanks for your post on our Community Forums and a very warm welcome to you

 

Sorry to see you've been struggling with the management of the self-care account,

 

I'll be happy to take a closer look with you to help have this resolved.

 

Please check out the purple envelope in the top right hand corner for my private message

 

Kindest regards,

 

David_Bn

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