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virgin mobile not making calls on 4G

Today I stopped being able to make/receive calls , I phoned virgin mobile who told me to switch from 4G to 2G and my phone now works, but why has this suddenly happened after years and will I be able to switch back to 4G, I tried and my phone  stopped making calls again

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Re: virgin mobile not making calls on 4G

Is there a problem with your 3G signal. Virgin calls have to go out over 3G. A problem there may be causing the fallback from 4G to fail

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