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virgin mobile app is showing false call minutes total?

I have the Virgin Mobile app on my phone that gives a re-cap of calls, texts, data used since my last allowances were refreshed.

It is currently showing 1532 mins used since my last refresh, but when I log in online my call history only shows around 5-10 minutes of calls being logged in the same period.

There is absolutely no way I have made 25 hours of phone calls in the last month. Why is the information shown by the app so wildly inaccurate?

Should I be worried about this?

My package includes unlimited free calls so I am hoping this is not affecting my ability to make or receive calls?  My service for calls and texts is currently showing 'emergency calls only' and has been stuck like this since Sunday morning (21 June).

 

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Re: virgin mobile app is showing false call minutes total?

Quite a few complaints about the app. There is obviously some sort of technical problem in reporting data and minutes.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: virgin mobile app is showing false call minutes total?

Problem has been around for about a month, I have just had my monthly 'refresh' today....yet, according to the app, I have already used 450 minutes, in less than half a day...........🙄

Same happened last month, did contact VM using 789, but nobody interested (as usual) 🤐

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Re: virgin mobile app is showing false call minutes total?

Thank you for the post Retropalace.

 

Have you been able to see a correct amount on your online account through a web browser login? 

 

Let us know, Emily.

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