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langrish1977
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verification email for virgin mobile account

Hi there

I have ordered a Sim only today and opened a virgin mobile account. It won't let me log in as i have to verify my email. I have not received that email and its not in my spam or junk. I have asked for it to sent many times and nothing happening?

Please help.

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Alex_RM
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Re: verification email for virgin mobile account

Hi langrish1977,

 

Thanks for posting and welcome to our community 🙂

 

It can take up to 24 hours for the email to be received, can you confirm if this time frame has passed?

 

Alex_Rm

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langrish1977
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Re: verification email for virgin mobile account

Hi Alex

It was about 4 hours ago.

Jamie

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Alex_RM
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Re: verification email for virgin mobile account

Thanks Jamie,

 

If you can wait the 24 hours and let us know if there is still an issue after this timeframe has passed.

 

Alex_Rm

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