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LimeTree
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using mobile in France

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I need to use my payg sim for prolonged periods in France due to covid - how do I stop it being deactivated?
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Emma_C
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Re: using mobile in France

Hi LimeTree, 

Thanks for your post and welcome to our community. 

I can appreciate you're keen to keep using your PAYG number in France. 

As long as a PAYG number is used at least once every 90 days for a chargeable call, text or service then it will remain active. 

Have you had any issues using the services in France or been advised you need a new SIM? 

Emma_C - Forum Team
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LimeTree
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Re: using mobile in France

I first received a text when I was in France (holiday home for prolonged period due to covid) that I needed a new sim to maintain services. I'm back in UK now & have been sent a sim (not changed it yet) & the letter with it states 'no changes to current plan or charges' but I've read that payg subscribers will be charged £2 for first 200 texts/calls. When in France I don't use my mobile much but I depend on it when travelling to & from UK & when in UK so I don't want to lose the service. My husband also has payg sim with Virgin, he is still in France & has received a text saying his balance is low (90p) but presumably still enough for the odd text. He is now unable to send or receive texts & if I try to call from my mobile there is a message saying his 'phone is switched off. How do we find out whether or not the 'phone has been de-activated & if it has is it still possible to top it up? Given that he has not received the same messages as me about a new sim how does he get one as he would like to keep his 'phone in service too?

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Emily_G
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Re: using mobile in France

Thanks for the information, if this has been deactivated we'd need to set up a new account.

 

To find this out you can simply try use the SIM card in a handset. 

 

Thanks, Emily.

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