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valdez
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unexpected charges for using the internet

why after complaining about this problem a month ago has nothing been resolved ? having offered a derisory amount virgin seem incapable of telling me how much they actually ripped me off for let alone repaying it. perhaps they think i'll go away but us pensioners can be tenacious particularly when robbed by an organisation who appear to think that shoddy service is ok.

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apcyberax
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Message 2 of 10
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Re: unexpected charges for using the internet

if you use any internet on your mobile if its PAYG its charged at £2/day

so explain the problem

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enlli
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Message 3 of 10
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Re: unexpected charges for using the internet

@apcyberax 

He got a nice new phone thanks to Virgin because the new SIM did not work in the old one. Data came switched on so he got hit with the charges.

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apcyberax
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Message 4 of 10
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Re: unexpected charges for using the internet

seems fair 🙂
so whats the problem.

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enlli
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Message 5 of 10
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Re: unexpected charges for using the internet

@apcyberax 

Wants all his money back. Perhaps Virgin should give it minus the cost of the phone that they neither legally or morally had to provide.

Gift horse and mouth come to mind.

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valdez
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Message 6 of 10
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Re: unexpected charges for using the internet

i do not and have not used the internet. the phone was set up to use whatever (data?) every time i turned it on. i was sent a phone which had settings which cost me money without my knowing.

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valdez
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Message 7 of 10
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Re: unexpected charges for using the internet

exactly - i did not switch it on, it was switched on when it was sent to me. and then i got hit with the unexpected charges. essentially there was a change of which i was not made aware.

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valdez
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Message 8 of 10
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Re: unexpected charges for using the internet

perhaps you can tell me exactly how much i was ripped off for ? hardly a free phone when it was set up to charge £2 every day it was turned on

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valdez
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Message 9 of 10
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Re: unexpected charges for using the internet

this is typical of the lack of service = how much did it cost me ? answer that please

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enlli
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Message 10 of 10
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Re: unexpected charges for using the internet

You said Virgin made an offer which you termed 'derisory'. Therefore, having rejected that there is nothing the team here can do and you will need to go through the official complaints procedure outlined on their website.

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