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graham17
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unauthorised data usage on the hour

In looking at my Virgin SIM only bill, the phone is connecting via 4G to the internet every hour throughout the day and night and using small amounts of data each time.  What is this?

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enlli
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Re: unauthorised data usage on the hour

Very small amounts (usually background data) are added up and then displayed at the end of the hour

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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DrJazz
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Re: unauthorised data usage on the hour

I have had the same issue, and think I may have found a solution. My handset is a Motorola, and within settings / system / privacy there is a section asking whether you are happy to 'share device usage statistics'. This was switched on by motorola (unsuprisingly) but since switching it off the data seepage seems to have stopped (my wifi is switched off at night and I was getting data usage every hour, on the hour, but this is now not happening). So have a look to see whether you have a similar function somewhere on your model? Hope this helps
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Robert_P
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Re: unauthorised data usage on the hour

Hello all, 

 

Thanks for posting in regards to the data usage showing on your itemised bills for individual days/hours.

 

There are a few reasons this may be happening, most 'smart phones' will access the internet each hour (or as enlli has advised) or during the hour to check for updates for the apps and services you may have on the handset. These can be for emails etc

 

You can try turning it off in the settings or follow the advice of Drjazz that may help.

 

Rob

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DrJazz
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Re: unauthorised data usage on the hour

Rewind on my previous answer .....that's not the solution.     However I think this is :-  change the handset to 3G and you should not see any unauthorised data usage. There is a technical reason for this apparently, although not sure I fully understand it, so won't try to explain!

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