unacceptable waiting time

[Nancylaw81]

I have tried calling virgin to potentially discuss reconnecting after cancelling my contract. after 1hr 3 mins wait on friday the call cut off without answering, today i rang and same situation. Are there any customer advisors in Virgin?

[Gareth_L]

HI Nancylaw81, 

Thanks for your post. 

When you cancelled the contract are you still in the 30 day notice period?

Or have the services stopped now?

Gareth_L

[Nancylaw81]

still on 30 days

[Gareth_L]

Thanks Nancylaw81, 

This would need you to call us as we are unable to amend packaged or make changes from these Forums.  The best time to call on 0345 454 1111 is as close to 8am as possible when its nice and quiet.

Gareth_L