unable to send sms texts from abroad

[DAB111]

I am unable to send sms texts from abroad. I can receive them ok. Each time I try sending a text it states “not delivered”. I have checked all my account settings and have tried all the troubleshooting ideas but nothing seems to work

[Akua_A]

Hi @DAB111,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having issues texting abroad. We can understand the inconvenience caused and want to best help. Just to clarify, what country are you texting from? Are calls and data affected in the same way? Have you also checked here on how to set up roaming? https://www.virginmedia.com/help/virgin-media-roaming-hub

Thanks,

[DAB111]

thanks for replying, yes i have checked all available information and fixes available on this forum, im trying to send a txt from Indonesia to the UK, the number starts with 44, my cap is at £50 and the APN is set correctly, also on the sim toolkit it is set to manual, international, when i answer a call it just cuts off, i cant call out,  i have data off because i hit my £50 limit without knowing i was connected, i cant think of anything else to try, can you please look at my account to try a fix it for me? thanks  

[Akua_A]

Thank you for letting us know @

As you are in Indonesia calls and texts will be charged https://www.virginmedia.com/help/virgin-media-roaming-hub/indonesia. As you have hit your limit already, it may be the case that the cap will not allow any further charges on your account. Are you able to try expanding your cap to see if the text sends? https://www.virginmedia.com/help/mobile/virgin-mobile-spending-cap

Thanks,

[DAB111]

My cap has been renewed and I have zero charges because I'm unable to use anything 

[Akua_A]

Thank you for letting me know @DAB111

To further look into this, I am sending you a private message. Please look out for the purple envelope and provide a response when you can.

Thanks,