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ankitkumar
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unable to receive calls or messages

Hi,

I recently moved over from EE to a Virgin Media Iphone12 pro contract. I must say it has by far been the most frustrating and unpleasant experience. I am unable to receive texts or calls for the last one week. I called up customer support multiple times to finally be sent another SIM card. However, unfortunately I am still unable to receive texts or calls on the new SIM card. This has been terrible customer experience and if I am not going to receive calls or messages I rather move to another provider.

Thanks

 

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Paul_DN
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Re: unable to receive calls or messages

Hi ankitkumar,

 

Thank you for reaching out to us in our community and welcome, I am sorry to hear you are unable to receive calls or texts, is it all calls and texts or just certain ones?

 

Regards

 

Paul.

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