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unable to connect to email server to verify information no response from server

Hi,

Recently my mobile SamsungA20e stopped forwarding/replying to emails. Emails arrive ok . All my settings for virgn look good. This is an NTLworld email address any advice would be most welcome.

Thank you in advance.

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Re: unable to connect to email server to verify information no response from server

Hi bazburgess1, 

 

Thank you for getting in touch and apologies for the delay in response. 

 

I am sorry to hear you are experiencing issues when trying to forward or reply to emails.

When you attempt to send the mail, does it bounce back with an error message?

 

Thank you 

 

 

Nat
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Re: unable to connect to email server to verify information no response from server

Hi Nat ,

Thank you for replying,

Yes the message reads ;

Coulnnt send email 

Something went wrong   while sending the email .Try again.

 

Barry.

 

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Re: unable to connect to email server to verify information no response from server

Thank you for your reply. 

 

I have found a thread with a similar issue to this here

 

Can you please take a look and see if this helps to resolve the matter for you?

 

Let me know 🙂 

 

Thanks 

 

 

Nat
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Re: unable to connect to email server to verify information no response from server

Hi Nat,

Followed thread instructions still no joy, i have changed passwords uninstalled and re-installed checked settings . This issue is only with my phone, my chromebook and kindle work great. I have also noticed that there are quite a few people with this issue on this forum.

 

Thank you Barry

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