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bazburgess1
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unable to connect to email server to verify information no response from server

Hi,

Recently my mobile SamsungA20e stopped forwarding/replying to emails. Emails arrive ok . All my settings for virgn look good. This is an NTLworld email address any advice would be most welcome.

Thank you in advance.

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Natalie_L
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Re: unable to connect to email server to verify information no response from server

Hi bazburgess1, 

 

Thank you for getting in touch and apologies for the delay in response. 

 

I am sorry to hear you are experiencing issues when trying to forward or reply to emails.

When you attempt to send the mail, does it bounce back with an error message?

 

Thank you 

 

 

Nat
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bazburgess1
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Re: unable to connect to email server to verify information no response from server

Hi Nat ,

Thank you for replying,

Yes the message reads ;

Coulnnt send email 

Something went wrong   while sending the email .Try again.

 

Barry.

 

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Natalie_L
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Re: unable to connect to email server to verify information no response from server

Thank you for your reply. 

 

I have found a thread with a similar issue to this here

 

Can you please take a look and see if this helps to resolve the matter for you?

 

Let me know 🙂 

 

Thanks 

 

 

Nat
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bazburgess1
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Re: unable to connect to email server to verify information no response from server

Hi Nat,

Followed thread instructions still no joy, i have changed passwords uninstalled and re-installed checked settings . This issue is only with my phone, my chromebook and kindle work great. I have also noticed that there are quite a few people with this issue on this forum.

 

Thank you Barry

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Gareth_L
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Re: unable to connect to email server to verify information no response from server

Hello bazburgess1

Sorry the last advice we sent didn't help your email issues 

Can I please ask if you have this issue on our Wifi as well as your phones network?

Gareth_L

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bazburgess1
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Re: unable to connect to email server to verify information no response from server

Thank you for coming back to me, my emails send on my wifi from my kindle and chromebook. My emails do not send on my phone with either wifi or mobile data. Everything worked fine until about 4/5 weeks ago.

 

Barry.

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Gareth_L
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Re: unable to connect to email server to verify information no response from server

Thanks for replying bazburgess1

Can you please try changing the actual password for the email 

Then removing all the information and re adding please 

I will keep hold of this interaction and get back to you after 5pm tomorrow 

Just to see how you are getting on 

Gareth_L

 

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bazburgess1
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Re: unable to connect to email server to verify information no response from server

This now works on Mobile Data only still not working on wifi.

 

Barry

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Gareth_L
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Message 10 of 22
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Re: unable to connect to email server to verify information no response from server

Thanks bazburgess1

Just to be sure, you are able to send emails on your other devices over our Wifi?

Gareth_L

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