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transfer number from VM to O2

Tuning in

Can anyone tell me where to go at the O2 website to give my PAC from Virgin?


I’ve tried 3 different times and days later nothing. Virgin Media won’t help, they just tell me to take it up with O2 - even though I didn’t join O2, Virgin moved me there.



Forum Team
Forum Team

Good Afternoon @Scunnerman, thanks for your post and welcome back to our Community Forums!

Sorry to hear that porting your phone number into O2 has been a tricky process thus far.

If you follow this link, further guidance will be available to you.

Kindest regards,


Still no port from VM to o2 - I requested it on Wednesday and they promise next day!!
DON'T let Virgin Media change your package from included VM sim to an O2 one - O2 are shocking!!!

Oh, and Virgin refer you to O2 once they've changed you to it, they refuse to assist in sorting out the message THEY caused by ending your VM sim service.

Very Insightful Person
Very Insightful Person

They refer you to O2 as their systems are still separate.

If you don’t want to hang on the phone

Message O2 on
Twitter ( or Instagram ( , they should be able to help you.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Appreciate that, but as their customer could they not help? I didn't ask to move to O2. Washing their hands of the problem is what it is called. No customer care whatsoever.