transfer number from VM to O2

[Scunnerman]

Can anyone tell me where to go at the O2 website to give my PAC from Virgin?

I’ve tried 3 different times and days later nothing. Virgin Media won’t help, they just tell me to take it up with O2 - even though I didn’t join O2, Virgin moved me there.

Thanks. 

[David_Bn]

Good Afternoon @Scunnerman, thanks for your post and welcome back to our Community Forums!

Sorry to hear that porting your phone number into O2 has been a tricky process thus far.

If you follow this link, further guidance will be available to you.

Kindest regards,

David_Bn

[Scunnerman]

Still no port from VM to o2 - I requested it on Wednesday and they promise next day!!
DON'T let Virgin Media change your package from included VM sim to an O2 one - O2 are shocking!!!

Oh, and Virgin refer you to O2 once they've changed you to it, they refuse to assist in sorting out the message THEY caused by ending your VM sim service.

[enlli]

They refer you to O2 as their systems are still separate.

If you don’t want to hang on the phone

Message O2 on
(https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

[Scunnerman]

Appreciate that, but as their customer could they not help? I didn't ask to move to O2. Washing their hands of the problem is what it is called. No customer care whatsoever.