on 28-10-2022 15:27
Can anyone tell me where to go at the O2 website to give my PAC from Virgin?
I’ve tried 3 different times and days later nothing. Virgin Media won’t help, they just tell me to take it up with O2 - even though I didn’t join O2, Virgin moved me there.
Thanks.
on 28-10-2022 15:50
Good Afternoon @Scunnerman, thanks for your post and welcome back to our Community Forums!
Sorry to hear that porting your phone number into O2 has been a tricky process thus far.
If you follow this link, further guidance will be available to you.
Kindest regards,
David_Bn
on 31-10-2022 11:04
on 31-10-2022 11:08
They refer you to O2 as their systems are still separate.
If you don’t want to hang on the phone
Message O2 on
(https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.
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on 31-10-2022 11:14
Appreciate that, but as their customer could they not help? I didn't ask to move to O2. Washing their hands of the problem is what it is called. No customer care whatsoever.