On Wednesday my mobile phone number from my previous provider swapped over to my new virgin account , its now Saturday morning and still my phone is offline no calls text I get a message saying sim 1 not provisioned
Sorry for the delayed reply. Have you sorted this since posting?
If not, is the phone you're using an iPhone? If that's the case, go to settings, phone, my number. Then make sure the number at the top of the screen is the ported in one, not the one you originally got