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Clubsport23
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tranfered old number to new phone

On Wednesday  my mobile phone number from my previous provider swapped over to my new virgin account , its now Saturday morning and still my phone is offline no calls text  I get a message saying sim 1 not provisioned 

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John_GS
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Re: tranfered old number to new phone

Hi Clubsport23

 

Thanks for posting and welcome to the community.

 

Sorry for the delayed reply. Have you sorted this since posting?

 

If not, is the phone you're using an iPhone? If that's the case, go to settings, phone, my number. Then make sure the number at the top of the screen is the ported in one, not the one you originally got

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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