took money but order parked since sunday

[loscassidy76]

very annoying that my order is parked, my son is at uni with no phone and i cant contact anyone about unparking my order. also you have took  money from my account.

[Reece_MH]

Hi @loscassidy76,

Thanks for your post, and a warm welcome back to our Community Forums.

I'm sorry to hear you're having problems with a Parked Order which has caused an inconvenience for your Son. I've taken a look at things on our end and can see our Team have attempted to contact you. I'm going to send you a private message to gather some further details. Please look out for it in the top-right, in the purple envelope.

Please can you also ensure your contact details are up-to-date in your My Virgin Media/My Virgin Mobile? Parked Orders can take up to 3 working days to be processed as our team may need to perform additional checks.

Thanks,

[loscassidy76]

messaged u and no one has rang me